Students

26 articles in this collection
Written by Myles and Laura

Getting Started

Why won't my document upload?

Uploading to the Writing Lab

Written by Laura
Updated over a week ago

How do I submit a paper for review?

How to submit a paper to the Writing Lab

Written by Laura
Updated over a week ago

How do I retrieve my paper review?

Retrieving a reviewed paper

Written by Laura
Updated over a week ago

Getting a Tracking/Confirmation # for Paper Review

Written by Laura
Updated over a week ago

Start a free trial

Written by Myles
Updated over a week ago

Start a lesson with a tutor

How to find an expert tutor using our advanced matching system

Written by Laura
Updated over a week ago

How do I chat with a librarian?

Library tutoring with a librarian

Written by Laura
Updated over a week ago

How do I upload a file?

Uploading a document or assignment prompt

Written by Laura
Updated over a week ago

Can I get free tutoring?

Written by Myles
Updated over a week ago

Subjects 📚

Written by Laura
Updated over a week ago

Can I schedule a lesson?

Lesson scheduling in advance, lesson appointment

Written by Laura
Updated over a week ago

No tutors available 😞

Written by Myles
Updated over a week ago

Payment

How do I add a promo code?

Written by Myles
Updated over a week ago

Why was I charged for a 15 minute lesson?

Billing, 15 minute lesson charge

Written by Laura
Updated over a week ago

Which payment methods can I use?

How students can pay for tutoring

Written by Myles
Updated over a week ago

Declined charges and failed payments

Written by Myles
Updated over a week ago

When am I charged?

Written by Laura
Updated over a week ago

Why was I charged $1 on my card?

Authorized charges on credit or debit card

Written by Laura
Updated over a week ago

Can I request a refund?

Written by Laura
Updated over a week ago

Membership

View your membership plan and usage

Written by Laura
Updated over a week ago

Exceeding your membership plan minutes

Also known as "overage minutes"

Written by Laura
Updated over a week ago

Do my monthly tutoring minutes rollover?

Written by Laura
Updated over a week ago

How do I change my membership plan?

Written by Laura
Updated over a week ago

How do I cancel my membership plan?

Written by Laura
Updated over a week ago

Test Prep

ACT Course

Written by Laura
Updated over a week ago

GRE Course

Written by Laura
Updated over a week ago