A credit/debit card is required to receive tutoring, even for a free trial. This is a precaution to ensure that every tutor is compensated appropriately. The free trial requires a credit card so that we are able to charge the student 58¢ per minute of tutoring that exceeds the free trial.
The Waiting Room is used to determine if the tutor and student pairing is an ideal fit for the student's needs. If a student is having trouble setting up their free trial, please direct them to chat with our support team (icon on the bottom right of their screen).