When a student asks us to match them with a tutor the process works as follows:

  1. We broadcast that session request (along with a description and any attachments) to qualified tutors.

  2. If a tutor is able to help the student, he/she will claim the session (sessions expire after 10 minutes).

  3. Both the student and tutor will be sent to the 'Waiting Room' where the student can set up a payment method if they haven't already and determine if they'd like to proceed to the lesson space.

  4. Once the student clicks 'Enter Lesson', both the student and the tutor will be sent to the lesson space where they can communicate via audio/video chat, virtual whiteboard, text editor, screen sharing, and much more.

Note: only the student is able to initiate a session.

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