Why is my sound or microphone not working?

If your sound or microphone is not working in the lesson space, please ensure that you have enabled audio/video on your Chrome browser. 

Enabling Audio/Video on Chrome:

1. Click the Lock icon on the leftmost side of the address bar when you are on https://tutorme.com. 

2. Make sure both ‘Microphone’ and ‘Camera’ are ‘Allowed by you’. 

Enabling Audio/Video on Safari: 

1. On your Mac, choose the Safari menu and select Preferences
2. Select Websites
3. Select Microphone
4. Select the checkbox next to the website to allow it to access the microphone
5. Select Camera
6. Select the checkbox next to the website to allow it to access the camera

Enabling Audio/Video on Firefox:

1. Click the Menu button and select Preferences
2. Click Privacy & Security from the left menu
3. Scroll down to the Permissions section
4. Click the Settings button for the Microphone option
5. Enter the website URL in the Search field for the site that you want to access your microphone
6. Press the Enter key.
7. Click the Save Changes button.
8. Click the Settings button for the Camera option
9. Enter the website URL in the Search field for the site that you want to access your camera
10. Click the Save Changes button.