Students start a free trial a free 30-minute trial to use over 3 days. Unused free trial minutes expire after 3 days. If the user does not cancel their membership by downgrading to pay-as-you-go, they will be charged for the 4-hour plan monthly.
TutorMe does not give refunds to students who 'forgot' to cancel their membership. Refunds are not given for unused tutoring minutes as these minutes do not roll over to the next usage period.
TutorMe sends out email receipts for every successful charge to make customers aware of the charges made to their accounts.